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Frequently Asked Questions
Simply put, the Azergo service is:
- Initial contact: analysis of your needs, your project, and your request.
- If the request for home modifications involves a person with a disability: contact the beneficiary and assess their situation; select and choose appropriate solutions; and schedule an appointment for the work to be done.
- Installation of solutions at your workplace: workstation setup, personalized configurations, training on the solutions, and advice on workspace design.
- Test your solutions under real-world conditions for 15 days, with no obligation.
- At the end of the trial period: validation of your solutions or adjustments as needed.
- Summary of Services and Billing.
Discover the Azergo service in this video.
You can also find details on our procedures.
Not at all—Azergo is a leader in workplace well-being. We can support you in your efforts to improve working conditions through a preventive approach or to enhance quality of life at work. Most of our solutions are also perfectly suited for preventive purposes.
Do you have a company project focused on preventing musculoskeletal disorders (MSDs) or improving quality of life and working conditions for one or more employees? We offer a wide range of tailored solutions, and our approach remains the same! Our consultants are here to set up your equipment and customize the settings for you, so you can complete your trial period. Learn more about our preventive approach.
We are committed to responding to all inquiries within 48 hours and scheduling an appointment for you within 10 days.
Yes,Most of our solutions* are eligible for atrial period with no obligation, so you can test them under real-world working conditions. The trial period lasts 15 days**.
* Exceptions: desks, custom solutions, acoustic solutions (sound booths, office partitions, wall panels), Standard Free chair, Delta single-leg workstation, PC stand, computer monitor, backpack, Controller multimedia system, and additional furniture and accessories (cabinets, under-desk storage units, etc.).
** May be even longer depending on the circumstances: part-time work, leave, remote work, etc.
Yes, of course, financial assistance is available in the following cases:
- If the beneficiary is an employee of a private company and has RQTH status, you can contact the organization that manages AGFIPH funds at the departmental level: CAP Emploi. For more information, visit: https://www.agefiph.fr/ and https://www.capemploi.info/.
- If the beneficiary is an employee of a public-sector organization and has RQTH status, funding is available through the FIPHFP. For large public organizations, the FIPHFP handles the application process. For smaller public organizations, such as certain city halls, it is possible to apply through a departmental agency: the management center. More information at: https://www.fiphfp.fr/ and https://www.collectivites-locales.gouv.fr/fonction-publique-territoriale/les-centres-de-gestion.
- If the beneficiary is an employee of a nonprofit organization and has RQTH status, you can contact the OETH. For more information, visit: https://www.oeth.org/.
- If the beneficiary is an employee of a private company with fewer than 50 employees, and is in the process of acquiring ergonomic equipment as part of a prevention effort, you can contact CARSAT, specifically its TMS PROS program. For more information, visit: https://www.ameli.fr/entreprise/sante-travail/risques/troubles-musculosquelettiques-tms/demarche-tms-pros .
To request a quote, please contact your local advisor.
Please contact your advisor who will guide you through the process and provide a quote for equipment tailored to your specific needs, including a trial at your workplace.
Our Services
Azergo supports you in your search for technical solutions to adapt workstations and workspaces, as part of efforts to retain or integrate people with disabilities into the workforce (see details of our corrective approach) or as part of a broader effort to improve working conditions and prevent musculoskeletal disorders (MSDs) (see details of our preventive approach).
To that end, Azergo offers the following services:
- Advice from our workstation design consultants trained in ergonomics
- Proposals for technical solutions tailored to your needs
- Probationary Period at Your Workplace
- Training on Best Practices in the Workplace
- Equipment Rental
- Services for Relocation and Job Reassignment
- Refurbished equipment: Azergo Second Life
Find all the details about our response procedures.
Of course, we have more than 70 consultants specializing in ergonomic workstation design available throughout France. Find yours by entering your ZIP code on our interactive map.
Azergo also has a subsidiary in Switzerland; find all the information at www.azergo.ch.
Yes, we have 7 showrooms inFrance : Vourles (headquarters), Brest, Marseille, Meudon, Rennes, Caen, and Orléans.
We can welcome you there by appointment to present our technical solutions. To schedule an appointment, please contact your advisor.
Azergo offers a furniture moving service from one location to another or from a location to your home. We take care of picking up the furniture Azergo, packing it for transport, and handling the reinstallation and adjustments as needed. To find out the cost of this service, please contact your advisor.
Our Products
Visit our interactive map of work environments: Choose your work environment and explore the solutions tailored to it!
Feel free to also check out our catalog , where you’ll find the full range of Azergo solutions.
Each of our ergonomic solutions offers specific options and adjustments, which result in variations the total price. Given the wide range of customization options, to find out which solution best suits your needs and its price, we recommend that you contact your local advisor to get a quote.
You cannot make direct purchases through our website.
Thanks to the training our ergonomics and biomechanics consultants have received, the preliminary assessment we conduct, and our wide range of solutions, we find the most suitable solutions on the first try 95% of the time.
When the need is very specific, we have the capability to design custom mechanisms, seats, backrests, and more. Discover Azergo Fabrique, our custom design service.
Don't worry—every problem has a solution!
Yes, tthanks to our refurbishment program Azergo Second Life, you have the option to choose a refurbished solution, with the same trial period as a new product. To see which products from this program are currently in stock, please contact us.
You can visit the relevant product page on our website, where you'll find all the technical information available for viewing and downloading: technical data sheet,user user manual, etc. For any other inquiries, we’ll call you back back !
You can contact your advisor Azergo who installed your solution for any adjustment requests. To find their contact information, visit our interactive map. If needed, the advisor can come back to see you.
The DEEE and the DEA are bothtwo both types of environmental fees. One concerns the recycling of end-of-life waste from our small IT equipment, lighting fixtures, and screens (WEEE), and the other concerns furniture (DEA). We include these two environmental fees in the pre-tax selling price in order to actively contribute to the recycling of our products at the end of their life cycle. Find more informationin our CSR report.
You can send us your order or signed quote to the following address commande@azergo.fr (or commande-ouest@azergo.fr for the Grand-Ouest branch). It will be processed as soon as possible, and another representative will take over if your advisor’s sales assistant is unavailable.
Tracking & Delivery
To check the status of your order, you can contact the sales assistant for the advisor handling your account. Her name is listed on the corresponding quote, in the top-left corner. Alternatively, you can find her contact information below your advisor’s contact details on our interactive map by entering your ZIP code.
Please have your quote number or order number.
You can submit your request to the sales assistant for the advisor handling your account, who will send you a delivery receipt once the equipment has been delivered and invoiced. Her name is listed on the corresponding quote, in the top-left corner. Alternatively, you can find it under your advisor’s contact information on our interactive map by entering your ZIP code.
Yes, thanks to our extensive network of representatives in France, we can also deliver directly to your home. In addition, we collect all the boxes used for delivery.
Billing
You can contact thethe sales assistant for the advisor in charge of your case. Her name is listed on the corresponding quote, in the top left corner. Alternatively, under your advisor’s contact information, which you can find on our interactive map by entering your ZIP code. A paid invoice will be sent to you as soon as payment has been made (deposit or full payment).
TThe payment term granted is 30 days from the invoice date.
You can reach the accounting department byby phone at 04.78.16.88.48, press “2”.
Customer Service
If it's a problem with the assembly, you can refer to the user manual for your product available to view or download on the relevant product page on our website. Otherwise, please contact our customer Customer Service.
How can you contact us?
- For any service requests, appointments, quotes, advice on adjustments, product information, or questions related to your interior design: contact your local advisor by entering your ZIP code.
- For any inquiries regarding order tracking, order status, delivery slips, or paid invoices: please contact the sales assistant for the advisor handling your account. Her name is listed on the corresponding quote, in the top left corner. Alternatively, you can find her contact information under your advisor’s details on our interactive map by entering your ZIP code.
- If you are a prescriber, a professional, or would like to request a service directly on our website, please fill out the design request form and we’ll get back to you very soon.
- Would you like us to get back to you? Please feel free to your contact information, and an advisor will call you shortly.
- If you have any questions or would like general information, please feel free to contact us at 04.78.16.88.48 or at contact@azergo.fr.
About Azergo
Yes,we have 7 local branchess in France :East Branch, Brest Branch, South Branch, Rennes Branch, Caen Branch, Île-de-France Branch, and Orléans Branch. Find information and contact details for our local branches on our contact page.
We also have about 50 storage facilities throughout France, allowing us to meet with you as needed.
Azergo offers on-site visits to your workplace to let you try out one or more solutions; you don’t have to visit a branch.
If you'd like to see our full range of solutions, please feel free to contact your advisor, who can arrange meetings at your office, in our showrooms, or at another location.
Yes Of course. At Azergo, it is essential that all our ergonomic workstation design consultants hold certification in ergonomics.
They are experts in biomechanics, ergonomics, and physical activity to best address your specific needs, provide you with the best advice, and provide you with solutions that are 100% tailored to your needs. They will take the time needed to make personalized, individual adjustments to the solutions and answer all your questions, so that you can begin your trial period under excellent conditions and on your own.
There are several degree programs available for those wishing to become an ergonomist. The Master’s degree in Sports Science (STAPS) with a specialization in Engineering and Ergonomics of Physical Activity is particularly well-regarded. You can also find more information on the Onisep website: https://www.onisep.fr/ressources/Univers-Metier/Metiers/ergonome#formations-diplomes.
First of all, thank you for yinterest you’ve shown in Azergo. You can find all of our job openings to apply as well as the open application form on the page Join the Teampage.
Azergo and its Social and Economic Committee (CSE) offer various benefits to its employees based on defined criteria. At the same time, several agreements have been signed in this regard on topics such as remote work, additional time off, and profit-sharing…
Please feel free to submit your application or contact us directly to discuss career opportunities at Azergo!
You'll have the opportunity to share your feedback on the solutions and service Azergo at the end of your equipment’s trial period, via our service summary, which will be sent to you by email.
Cast
Yes, you can contact our distribution department at distribution@azergo.fr.
The Login Platform Partner Area is intended for our distribution partners; there you will find: HD images, technical data sheets, user manuals, color charts, price lists, catalogs, videos, etc.